Extraordinary Gifts for Extraordinary People®

Order Process

You can place an order in multiple ways:

On-line: Once you decide on a product you can select the "Add to Cart" button and you will be taken to our CEShoppes® on-line shopping cart. Please make sure to add any additional notes about your order at the check out screen. Include event date, color selections, gift cards etc. 

Via Email: Send an email to CustomerService@CEShoppes.com. Please include the following in your email: Bill to address, Ship to address, Your Name and Phone number. Also include the item#, description of the product, and quantity. Include event date, color selections, gift cards etc.

Via Toll Free Phone: Call us 9 AM - 5 PM EST Monday - Friday (888) 249-0420 to place your order with one of our trained customer care representatives.


HOW IT WORKS:

If you place your order on-line through the shopping cart, your credit card will NOT automatically be charged until the order has been confirmed by you and you can cancel your order at no charge up until this point. We try our best to accommodate quick turnaround times but cannot guarantee delivery until all details of the order have been confirmed by both sides.

If you place your order via email, chat or phone, you will be emailed an order acknowledgement for you to review and approve. You can cancel your order at no charge up until you receive an image proof. Cancellation after a proof has been provided may incur costs from our factory. We will notify you if this is the case.

Once signed you will need to email your vectored art to the address provided in the order acknowledgement, using the job number provided in the same order acknowledgment in your subject line.

Once your order has been placed, and we have received your useable vectored art converted to curves or outlines, we will turn your order in to our factory. It will take approximately 3-4 business days for an art proof to be sent to you via email pdf from our factory art dept. You can make changes to your art or approve it as shown.

Once you have approved the proof, we will charge your credit card (or if paying by check, your order will be held on hold until we receive payment.) Once payment has been made, your order will go in to production. Please allow at least 5-6 business days for production plus 3-5 days transit time to you via ground service.

The day after your order ships we will email you live tracking so you can track your package and see who signs for it.

Approximately 3-5 business days AFTER your order ships, we will charge your credit card (or bill you DUE UPON RECEIPT, if paying by check) for shipping and any balance due. - Your final ZERO Balance invoice will be sent via pdf, from our accounting department.