Extraordinary Gifts for Extraordinary People®

Shipping Policy Information

Shipping is NOT included and will show on your final invoice as an additional charge.

The morning after your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date.

We ship via UPS and FEDEX. You can also feel free to provide your shipper number. Please note that some of our factories will charge a 3rd party fee when you use your own shipper number. This covers any additional administrative paperwork on their end.

Freight Truck
At times your order may be too large or too heavy to ship using UPS or FEDEX. Therefore, your best option is to ship using a common carrier. Freight truck is different than standard UPS and FedEx. When shipping in this method you will be responsible for getting the product from the back of the truck into your your building. It is better to have your shipment delivered to a location that has a receiving dock.

Most freight companies offer additional services to help you move items from the truck into your office or warehouse, normally termed "inside delivery". These services are at an additional charge and may or may not be included in the shipping charges we provide to you on your final invoice. You will want to inquire about these additional services and the charges at the time you are informed of the method your items will ship.

Important Note: The most important thing to remember about freight carriers is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

Shipping To Multiple Addresses
We want to save you time, so we offer you the ability to send products to more than one address within one order. Please let us know when you place your order that you will be shipping to multiple recipients. We will email you the excel spreadsheet required by our shipping carriers for you to type in your addresses.

APO Addresses
If you need to ship your items to an APO, please inquire. Most, of our factory lines do have a way to ship your order stateside to your APO.