Extraordinary Gifts for Extraordinary People

Commonly Asked Questions

Commonly Asked Questions: CE Shoppes: Streamlined and Transparent Policies for a Hassle-Free Experience

How to Submit Your Artwork: For a flawless product finish, we require vector-based artwork. Acceptable formats include AI, EPS, or PDF, with all graphics converted to curves or outlines. Detailed specifications can be found on our artwork requirements page. You can easily upload your artwork via our online shopping cart or provide it through email, live chat, or phone after receiving your order acknowledgment. To ensure your artwork is accurately linked to your order, please include your Order# and company name in the email subject line.

Rush Orders – Speedy Service: Need your order quickly? We can often expedite production. Our standard turnaround is 7-10 business days post-acknowledgment and receipt of proper EPS vectored artwork. If you're on a tighter schedule, inform our customer care team, and we’ll strive to meet your deadline. Note that rush orders may incur additional fees, and expedited shipping options may be necessary.

Understanding Overruns/Underruns: Overruns or underruns are common in production and part of our commitment to quality. Factories typically produce about 5% more than ordered, discarding subpar items. You'll be billed for any overruns and credited for underruns, which will be reflected in your final invoice along with shipping and handling fees.

Guaranteed Quantities: For guaranteed quantities without underruns, we can request “NO UNDERRUNS” on your purchase order, potentially incurring additional factory charges. Please discuss this need with your customer care representative when ordering.

Why We Require Proofs: Proofs are essential to ensure the artwork matches your vision and is correctly placed on the item. This step allows you to review and request changes before we proceed with full production, guaranteeing your satisfaction.

Production Timeline: Standard production for most orders is within 7-10 business days following the receipt of usable EPS vectored art and your signed acknowledgment. This does not include the shipping time with carriers like UPS or FEDEX.

Clarifying Set-Up Fees: A set-up fee, charged by our factory, is necessary for preparing your logo and equipment for your specific item. This fee varies and is dependent on the product and factory. Repeat orders of the same item might qualify for reduced or waived set-up fees based on the factory’s policy. Different items or factory changes will incur new set-up fees.

Artwork Retention Period: Each factory maintains your artwork for typically two years. Post this period, reordering will require a new set-up fee. While we store your artwork for convenience, the physical production tools are held by the factory.

Shipping to Multiple Locations: We facilitate shipping to multiple addresses within a single order. Inform us when placing your order, and we’ll provide an Excel spreadsheet for your address details, ensuring accurate and efficient delivery.

Drop Ship Fees and Policies: Drop ship fees exclude shipping boxes, ice packs (for warm weather), or shipping costs unless stated otherwise. We provide an order acknowledgment before processing to avoid any surprises. Shipping estimates are finalized 3-5 business days post-shipment. You may use your shipper number, but be aware of potential 3rd party fees from some factories.

Shipping Costs Clarification: Shipping costs are additional and will be billed separately, typically appearing 5-7 business days after your order ships. You can provide your own shipper number, but handling charges may apply.

Order Shipment and Tracking: Once your order is shipped, you’ll receive an email the next morning with a tracking number. Track your package online or with the carrier for an estimated delivery date. Ensure you whitelist @ceshoppes.com to receive all updates from us.

Non-Arrival of Orders: If your order hasn’t arrived, check if all items have shipped and confirm the delivery status with the shipper. If marked as “delivered” but not received, verify who signed for the packages. Unidentifiable or missing packages after delivery confirmation should be reported to customer care at (888) 249-0420.
v Missing Items: If any item is missing, confirm that all items have been shipped. If your packages are marked as “delivered,” please contact customer care for support.

Changing Order Quantities: To modify quantities, contact our customer care department immediately. Adjustments are feasible if your order hasn’t entered production.

Cancelling Orders: To cancel an in-progress order, call us and follow up with written confirmation via email or fax. A $50 cancellation fee may apply, along with charges for any part of the order already in production. Delays in proof approval or stock holding by the factory beyond 30 days can lead to automatic order cancellation, incurring a $50 fee plus additional charges. Multiple factory orders may result in multiple

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